I Was Notified That a Client Left Me a Review, But I Don’t See It on My Company's Google Page. Why Is This?

If you received an email notification about a review but don’t see it on your Google Page, it’s likely due to the star limit filter being turned on.

How It Works:

• If the star limit is on, and the client meets your pre-set star threshold, the client must rewrite the review on Google after signing.
• If the client decides not to rewrite the review, it will not appear on Google.
• You’ll still receive the review internally, but it won’t be posted publicly unless the client completes the second step.

Solution:

• To increase the chances of reviews being posted live, turn the star filter OFF so clients are redirected to Google immediately after signing.