--- title: What is the most common reason documents don’t return to HawkSoft? description: The “Link to HawkSoft” option was not checked --- [Skip to content](https://www.wesignatures.net/wesignature-help/what-is-the-most-common-reason-documents-dont-return-to-hawksoft#main-content) English - United States Show submenu for translations [![](https://www.wesignatures.net/hubfs/WeSign%20Logo.png)](https://wesignature.com/) - [Home](https://wesignature.com/) - [Pricing](https://wesignature.com/pricing/) - [API](https://wesignature.com/api/) - [Blog](https://wesignature.com/blog/) - [Contact](https://wesignature.com/contact/) - [Login](https://app.wesignature.com/login) Open main navigation Close main navigation - [Home](https://wesignature.com/) - [Pricing](https://wesignature.com/pricing/) - [API](https://wesignature.com/api/) - [Blog](https://wesignature.com/blog/) - [Contact](https://wesignature.com/contact/) - [Login](https://app.wesignature.com/login) - English - United States Show submenu for translations - Contact Us Contact Us How can we help you? - There are no suggestions because the search field is empty. 1. [WeSignature](https://www.wesignatures.net/wesignature-help?hsLang=en-us) 2. [Integration - HawkSoft](https://www.wesignatures.net/wesignature-help/integration-hawksoft?hsLang=en-us) # What is the most common reason documents don’t return to HawkSoft? The most common cause is: - The “Link to HawkSoft” option was not checked - Therefore, the Client ID was never entered - There may have been a clerical error when typing in the Client ID. This is why using the "click to copy" and paste feature is important to ensure the accuracy of the information you are inputting to the WeSignature system.  - [Support](https://www.wesignatures.net/wesignature-help/support?hsLang=en-us) - [General](https://www.wesignatures.net/wesignature-help/general?hsLang=en-us#main-content) - [Requsting Payments](https://www.wesignatures.net/wesignature-help/general?hsLang=en-us#requsting-payments) - [FAQs](https://www.wesignatures.net/wesignature-help/faqs?hsLang=en-us) - [Troubleshooting](https://www.wesignatures.net/wesignature-help/troubleshooting?hsLang=en-us) - [Integration - HawkSoft](https://www.wesignatures.net/wesignature-help/integration-hawksoft?hsLang=en-us) - [Password](https://www.wesignatures.net/wesignature-help/password?hsLang=en-us) - [Templates](https://www.wesignatures.net/wesignature-help/templates?hsLang=en-us) - [Managing Your Team](https://www.wesignatures.net/wesignature-help/managing-your-team?hsLang=en-us) - [Account Settings](https://www.wesignatures.net/wesignature-help/account-settings?hsLang=en-us) [![Wesign logo2025](https://www.wesignatures.net/hs-fs/hubfs/Wesign%20logo2025.png?width=250&height=43&name=Wesign%20logo2025.png "Wesign logo2025")](https://wesignature.com) 12412 York St. Thornton, CO 80241 [mailto:support@wesignature.com](mailto:support@wesignature.com) Copyright © 2025