My Client Says They Did Not Receive the Document—What Should I Do?

If your client did not receive the e-signature request:

First, confirm the correct email/phone number was used.

• Go to the document page and filter for "Out for Signature" items.
• Once you have found the "Out for Signature" request you are looking for, click the drop-down arrow on the left side to review the client's contact information.
• Verify the email address or phone number was entered correctly.

Check spam/junk folders.

• If the email isn't in their primary inbox, ask them to check spam/junk folders.

Prevent future issues.

• Suggest adding WeSignature to their email contacts to ensure future emails don’t go to spam.